I paid £90 for salon to butcher my hair – but they were furious when I left bad review’

I paid £90 for salon to butcher my hair – but they were furious when I left bad review’

A woman has shared her frustration after claiming a hairdresser messed up her fringe and then when she complained, refused to accept that she’d done anything wrong

We’ve all been there, you’re sitting in the chair at the salon, a hairdresser is working their magic… but when they turn around to show you the results in the mirror, you want to cry.

Many people find it difficult to speak up and confess they don’t like the cut, but one woman was recently brave enough to stand up for herself.

In a post on Mumsnet, the unnamed woman claimed she’d started going to a new salon earlier this year and recently went for her fourth or fifth visit.

She explained that she loves her “long thick hair” and can be quite “specific” about she wants from a haircut.

The mum says she asked for a very slight trim on her fringe, to bring it just below her eyebrows, to get it out of her eyes, but it ended up being “butchered”.

Her post read: “The hairdresser has cut my hair on two previous occasions with no issues but today in my eyes she butchered it and my British politeness evaded me when I looked in the mirror…

“She asked if I liked it … I gave a sharp no!

“She asked why don’t you like it? I explained that it was wonky, above the eyebrow when I specifically said I wanted it just below and the thinning had given different thickness throughout … the hairdresser was clearly shocked I said no and said ‘I’ve seen lots of fringes and this is fine.’

“The manager also sided with her, I paid and left (£90) for the colour, cut and blow-dry. A few mins after leaving the salon calls me and I ignore as I’m raging at this point on my phone to my friend and then a mobile number calls me and it’s the manager calling off her phone to tell me off for leaving a one-star on Treatwell… is that even allowed?”

She goes on to claim that the manager of the salon asked her to remove the negative review as she didn’t think they deserved one star.

“She said she didn’t know how I felt about it I pointed out she was there the whole time standing and I paid her and spoke about it at the end… she said what do you want to be happy? I’ll give you discount or free £15 treatment next time…. Next time?! Hell no!

“I made a excuse to get off the line but I did leave a google review and a photo.

“Was I wrong to be not typically British politeness and straight up say NO when asked if I liked it?”

More than 300 people responded to the post, with many agreeing the woman was right to complain.

One person replied: “If it’s not what you wanted, it’s not what you wanted, you complained at the time and they ignored you so what were they expecting?”

Another said: “I’d be furious. There is nothing you can do with a fringe that is too short and feathery.”

A third wrote: “I think you were right to leave the one.”

While a different user proclaimed: “Good for you for standing your ground. At the end of the day it’s YOUR hair and if you don’t like it then the hairdresser hasn’t done a very good job.

“I’ve had so many dodgy haircuts and British politeness led to me saying I loved it when I hated it.”

However, others thought she might have been overreacting a little.

A fifth person added: “I don’t think it’s terrible, and I wouldn’t have given them a one. Maybe a three and a comment about them not listening to what I asked for.”

While a sixth pointed out: “These things happen sometimes, nobody’s perfect, mistakes happen, no need to be a d**k about it. The reasonable thing IMO would have been to politely explain you aren’t keen, request a reduction before paying and refrain from leaving any review.”

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